Build Customers for Life

With the right CRM and Customer Experience Strategy

Increased customer conversions
More customer acquisitions.
Reduced cost of service and marketing
Better Customer Engagement
Improved Crisis Management
Increased Customer Loyalty and Retention

Contact Centre Setup

we set up world class contact centers covering recruitment, technology, hardware, processes, policies, service level agreements, customer support standards, touchpoint & channel mapping, training, operational strategy, and monitoring.

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Customer survey

We help you ensure that you are consistently collecting customer feedback and taking the right actions to improve customer experience giving you the right insights you need to grow your business.

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Customer journey mapping

Let us host a customer journey mapping session with the relevant stakeholders in your customers lifecycle to ensure a seamless, efficient, and enjoyable journey to help you create customers for life.

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CX & Customer Service Training

We have a track record of delivering excellent tailored customer service trainings. Our focus is to harness the potentials of your support agents to create customer advocates that consistent seek to exceed customer satisfaction.

Book a FREE! 15 minutes quick win strategy session


 

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DON'T BE A STRANGER :

We work remotely, our address is the closest
location to our clients, and potential clients needs.

For Speaking Inquiries
speak@retentionconcierge.com